Data Analytics Manager

We are looking for a Data Analytics Manager in Customer Support to lead data-driven initiatives, automate reporting, and enhance operational efficiency through advanced analytics, project management, and cross-functional collaboration.

About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role
As a Data Analytics Manager in Customer Support, you will drive data initiatives, reporting automation, and analytics-driven decision-making to enhance customer satisfaction, operational efficiency, and business performance. You will manage analytics tasks in Jira, lead data projects, and develop automated reporting solutions using Google Sheets, Looker, and BI tools. Your role will require a strategic mindset, technical expertise, and strong project management skills to ensure a seamless execution of key initiatives.

Main tasks and responsibilities:

• Developing and implementing a data analytics strategy, working with cross-functional teams to align business objectives and aid Data Engineering with ETL processes.
• Overseeing data analysis, reporting, and dashboard development, automating processes in Google Sheets (Apps Script, formulas, macros) to improve efficiency.
• Defining and tracking customer support KPIs, automating reporting for real-time insights, and collaborating with operations teams to drive improvements.
• Managing Jira tasks for analytics projects, ensuring timely execution, resource alignment, and seamless cross-functional collaboration.
• Evaluating and implementing analytics tools, ensuring data integrity through governance best practices, and maintaining compliance with security regulations.
• Working with Finance, Data Engineering, IT, Marketing, and Operations, presenting data-driven insights and actionable recommendations to stakeholders.

About you:

• Proficiency in Looker, SQL, Python, Google Sheets (Apps Script, macros), Excel, and ETL processes for data transformation.
• Strong experience in Google Sheets automation and reporting, with the ability to optimize data workflows.
• Experience in managing analytics tasks in Jira, leading cross-functional projects, and tracking execution timelines.
• Ability to translate data insights into actionable business strategies and identify opportunities for process optimization.
• Proven ability to collaborate across departments, communicate complex data to diverse audiences, and drive impactful decision-making.
• Understanding of data governance, privacy regulations, and security best practices to protect sensitive information.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location and role.