Data & AI Architect

At Salesforce, we're transforming how companies connect with their customers in a whole new way.

We seek a visionary Data & AI Architect to join our team and champion the future of our Data & AI portfolio, within the realm of Customer Relationship Management (CRM) and beyond.

The Data & AI Architect is a senior role sitting in the Solution Engineering organization that requires frequent interaction with C-level executives and other key decision-makers, driving change and innovation within their organizations.

As the go-to expert and technical advisor for Data & AI at Salesforce, your mission is to accelerate the adoption of our Data & AI product suite. You'll enlighten customers about trusted generative AI, guiding them from strategy to execution, and ultimately fueling both their success and Salesforce's business growth.

Responsibilities

• Engage at C-level to assess their maturity around Data & AI and build transformational roadmaps that drive value
• Partner with Sales, Solution Engineering, Customer Success and other teams to assess customer requirements, identify use cases where AI can revolutionize customer interactions and improve efficiency, craft solutions tailored to their unique needs
• Become a trusted advisor to CIO/CTO/EA and earn the trust of CISO/CSO/Chief Risk Officer and similar and their teams as they look to adopt AI
• Determine which Salesforce and third-party technologies to leverage in customer-driven architectures, based upon product knowledge, industry experience and industry-standard frameworks
• Present at public events, showcasing AI's transformative power for CRM from single-account sessions to major strategic events like Dreamforce to specific industry events to maximize brand awareness evangelizing customers and prospects on Salesforce unique vision on CRM+Data+AI+Trust
• Develop innovative reference models and approaches for integrating GPT-based products into CRM processes, unlocking new possibilities for data-driven insights and personalized experiences
• Partner with customer security and privacy teams, ensuring ethical AI implementation and building trust in our CRM solutions.
• Create impactful, reusable assets for the Sales and Solutions organization, aligned with key industries and CRM-focused business processes.
• Be the primary contact point for product management and marketing for everything around AI, representing the local market needs and advocating for your team's success in delivering AI-powered CRM solutions.

Skills And Experiences

• 10+ years of industry experience acting as an industry thought leader within the data warehousing, AI/ML, data analytics, data science and/or cloud computing space
• Deep experience with enterprise architecture advisory and implementation to value realization
• Passion for AI and its potential to transform the way businesses manage customer relationships.
• Recognised as a leader in the space of Data Platforms and AI/ML with a track record of externally facing publications, blogs and presentations
• Experience selling enterprise SaaS software
• Exceptional and effective presentation skills to both internal and external technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos
• Strong collaboration and relationship-building abilities to thrive in a dynamic, fast-paced environment.
• Masters Degree in computer science, engineering, mathematics or related fields, or equivalent experience preferred

Bonus Points If You Have

• Experience working with GPT-based technologies and natural language processing for enhancing CRM interactions.
• A strong understanding of industry-specific AI applications relevant to the Italian market.
• Public speaking and thought leadership in Italy, specifically around AI
• Deep knowledge of Salesforce products, platforms, and ecosystems, including Einstein, MuleSoft, Tableau, and Slack, specifically within the context of CRM.

At Salesforce, we are committed to fostering an inclusive work environment where everyone feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity fuels innovation and drives business success.

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