At NN Group, our ambition is to be an industry leader, known for our customer engagement, talented people, and contribution to society. We are strengthening our emphasis on enhancing operational efficiency, and therefore we are focusing on standardisation, automation, and re-use without losing our focus on CX and growth. Technology and data will enable us to successfully transform our business. To achieve this, we have embarked on a transformation programme focusing on six workstreams across our operating countries. We are excited to work towards our ambitious goals for the future. Are you up for a new challenge and would you like to help us shape the future? Read more below and apply!
What you are going to do
NN International is continuing its transformation journey. In the next couple of years, we will focus on simplifying our technology and operations.
Process excellence and in turn, unlocking it with process mining technology, has been identified as one of the levers for our strategy. This technology has already been applied in our banking business, and we would like to expand its use case in the International insurance segment this year.
The Product Owner Process Mining will be responsible for managing the implementation of process mining technology in five European countries. To generate high-value use cases, you will work closely with our country teams as well as being the point of contact with our external Process Mining software and data integration partners. You will lead local teams in performing data transformations, developing analyses and deriving business cases. You will lead data-driven process insights and actions. You will also lead the implementation of the newest features and functionalities of the Process mining software, such as Process Automation, Task Mining and Machine Learning. The Product Owner Process Mining will have the support of committed senior leaders and budgets to ensure the project's successful execution.
Your key activities:
- Further initiate and set-up Process Mining project
- Defines long-term vison for the project and sets clear, measurable goals for its development
- Defined MVP of the implementation and sets clear, measurable goals for its development
- Ensures successful and effective implementation of defined product
What we offer you
NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:
- A unique opportunity to play an important role in an international transformation programme
- Opportunity to impact customer experience and operational excellence
- You will be exposed to diverse tech landscapes and best practices
- Recognition and growth in a forward-thinking organisation
We offer this job fully remote as a virtual assignment for 1 to 3 years. As part of this role, you will have an employment contract under the local collective labour agreement (CLA) from one of the 11 countries where NN operates. This means you can apply for the job if you reside in one of the countries where NN is located (Netherlands, Belgium, Czech Republic, Poland, Slovakia, Hungary, Romania, Spain, Greece, Turkey, Japan). Once we know from which country you will perform the job, we will be able to inform you better about the local employee benefits.
What you will bring
- Successfully completed your studies in Business Informatics, Computer Science, Information-oriented Business Administration / Economics, Mathematics or a comparable degree program
- Fluent English is essential
- Min. 2 years of working experience in IT-Consulting, Management Consulting, Process Improvement or a similar area
- Effective communication and stakeholdermanagement skills
- Knowledge of agile methodologies and program management frameworks
- Knowledge of Salesforce environment can be beneficial
Who you will work with
You will join the Customer Journey workstream, with a focus on building seamless digital processes fueled by data and AI. This workstream is dedicated to increasing the efficiency of our operations staff, improving user experience, and decreasing customer effort, while also supporting our growth ambition. By building these seamless digital processes, we aim to increase conversion rates, reduce churn, and improve claims ratios. You will:
- Work with diverse teams within NN International, all business units in International
- Partner with key business stakeholders in Insurance International
- External partners and collaborators
This job is a virtual assignment which means you will fully work from home. You will travel regularly to meet your team. This means that the willingness to travel is important for this job position.
