Senior User Insights Specialist

We are Loop
We redefine what an earplug should sound, look and feel like. Whether it’s hearing protection or comfort for your ears, Loop enables you to live life at your volume. Our founders Maarten and Dimitri started Loop back with a big idea. And a chronic ringing in their ears. Since then, we’ve helped more than 3,500,000 customers around the world to find quiet, enjoy great experiences and keep unwanted noise at bay.

In 2023 we grew from almost 100 Loopers to over 250 people. And that’s a number we would have to keep updating every month, as we are planning to double the team once again, this year.

Our headquarters are based in Antwerp, but with hubs in Amsterdam, Shanghai, and New York, we’re dotted all over the globe.

Not to brag about it, but we’ve recently won the EY Scale up of the year award, the Deloitte Fast50 award (for the second year in a row) and a couple of other amazing (international) prices. The New York Times named us ‘best earplugs for concerts’ and thousands of noise-sensitive customers call us a ‘life changer’.

Here's more about Maarten & Dimitri's founders story: https://www.loopearplugs.com/blogs/blog/the-founders-story

10+ yrs in consumer insights & research | Hybrid | Antwerp / Amsterdam

Are you ready to dive deep into the world of user behavior and turn insights into game-changing strategies? As a Senior User Insights Specialist at Loop Earplugs, your expertise will be the driving force behind our innovative product development. Here, your research doesn't just support product creation; it defines the future of how people interact with their environments through sound. This role offers a unique opportunity to lead groundbreaking projects that will not only enhance our product offerings but also elevate the user experience to new heights.

As a Senior User Insights Specialist you will innovate by leading targeted research initiatives

Here’s how you’ll make your mark:

• Conduct in-depth research to explore user behaviors, needs, and preferences, utilizing both qualitative and quantitative techniques to provide comprehensive insights.
• Collaborate closely with our dynamic teams across product management, engineering, and design, translating insights into actionable product development strategies.
• Drive the prioritization of research activities, focusing on areas with the highest potential impact and ROI for Loop.
• Analyze and interpret complex data sets to extract vital insights that influence strategic decisions and foster product innovation.
• Communicate compelling narratives about new product opportunities to internal stakeholders, ensuring data-driven decision-making through persuasive presentations.
• Remain at the forefront of industry trends and emerging technologies to continually inform and adjust our research strategies.

Your other responsibilities:

• Develop and refine our research methodologies to stay cutting-edge in your approach.
• Build and maintain strong relationships with cross-functional team members to ensure seamless integration of insights.
• Mentor junior researchers, shaping the future of our insights team with your expertise.
• Regularly report on research progress and outcomes, ensuring all stakeholders are aligned and informed.
• Contribute to strategic discussions on product direction and user experience design.

How you’ll succeed as a Senior User Insights Specialist:

In this role, your ability to understand and predict user behavior will be paramount. Your insights will directly influence how we develop products that meet and exceed user expectations. You'll need a keen eye for detail and a robust analytical mindset to thrive.

These key competences will set you up for success:

• Proven track record with at least 10 years of experience in user research, particularly within the consumer electronics sector.
• Strong analytical abilities, capable of synthesizing data to draw clear, actionable conclusions.
• Exceptional communication and presentation skills, adept at conveying complex data in a clear and persuasive manner.
• Experience in collaborating effectively with cross-functional teams to integrate insights into practical applications.
• Proficient in various research methodologies like usability testing, interviews, surveys, and statistical data analysis.
• A deep passion for understanding user behaviors and crafting extraordinary user experiences.

This role is not just about conducting research; it's about leading the way in creating products that transform how people interact with their world through sound. If you're ready to take on this challenge and make a significant impact, we want to hear from you.

Why join us?

• In 2023, we won Scale-up of the year (according to EY — awarded December 2023), and we want you to scale and grow with us.
• Our culture? We’re all about enabling growth by giving our team full autonomy to manage their own projects, be a thought leader, and truly make an impact on the company.
• We take care of our people. So, we pay them what they’re worth. Expect a competitive pay in the top 20% of the market rate for your level of experience and potential.
• Flexibility: For us, hybrid and flexible working is all about trust. And we trust you to get on with your job, so there’ll be no micromanaging or peeking over your shoulder from us.
• Benefits: Our benefits are all aimed towards looking after your health, and enabling you to live life to the fullest. So everything from health insurance and retirement savings to the latest tools is covered.

Come as you are, our equal opportunities employer statement

Loop is an equal opportunities employer. We invest in diversity, ensure equality and encourage expression. We have a zero-tolerance policy for harassment, bias or discrimination towards applicants and employees.

Live life at your volume. 🎶  We'll take care of your ears.