Digital Analytics & Insights Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Johnson & Johnson is recruiting for a Digital Analytics & Insights Analyst located in Manila, Philippines; New Brunswick, New Jersey; Tampa, Florida; Bogota, Colombia; or Prague, Czech Republic.

The People Experience Digital (PX Digital) team is looking for a Digital Insights & Analytics Analyst to gather, analyze, and deliver insights from both qualitative and quantitative data that will drive continuous improvements for a high standard of employee digital experience across enterprise.

The PX Digital team oversees an enterprise employee platform as the go-to destination for finding relevant content and information, and quickly connecting J&J employees. Launched in 2020, the platform continues to grow as the first stop for all J&J employees, the Digital Insights & Analytics Analyst will be encouraged to partner with the PX Digital Product team as well as the PX Listening team to advise our strategy and employee experience.

Key Responsibilities:

• Work closely within the PX Digital Product team to support the execution of the product roadmap
• Support the robust and accurate foundation for digital analytics tracking
• Synthesize insights from quantitative and qualitative data; leverage contextual feedback to inform the product strategy and feature prioritization
• Identify the root of collaborators’ data analytics needs and partner to establish informative measures and actionable insights
• Gather and analyze behavioral data to support the digital ecosystem and tools
• Develop dashboards and reports to provide a clear view of product performance and health based on web analytics and user feedback
• Identify requirements and implement Google Analytics data capture for website capabilities and mobile apps
• Monitor, measure, and analyze data from Google Analytics; proactively identify and diagnose any anomalies or inconsistencies and present recommendations to improve or resolve
• Connect quantitative data with qualitative employee data to derive and communicate insights
• Manage the analytics product portfolio, including polls, surveys, A|B testing, CSAT, etc.
• Collaboratively develop A|B testing plan and implement A|B tests
• Monitor, measure and analyze employee satisfaction, sentiment and favorability through focus groups, voice of employee feedback sessions and digital surveys and polls
• Manage demand intake from business partners and effectively communicate status, deadlines and deliverables
• Collaborate with vendors/agencies to deliver against digital analytics work streams
• Conduct formal/informal training on the use of new technologies and measurement reporting

Education: Bachelor's Degree

Experience and Skills:
Required:

• 3 or more years of experience in digital web analytics (Google Analytics preferred)
• Superb communication skills, both written and verbal with the ability to communicate effectively across all organizational levels.
• Experience in data collection strategy, data management, digital measurement solutions, analysis, visualization, and demonstrable ability to connect the analysis to insights that impact the overall user experience
• Highly self-motivated with ability to prioritize
• Experience with data visualization: building reports, dashboards, and presentations to highlight metrics to partners in different functions and levels
• Strong collaboration skills, with experience in bringing together multi-functional teams and leading execution in an agile delivery model
• Highly organized with good attention to detail and data quality
• Proficiency in MS Office, with focused expertise in Microsoft Excel and working with large, sophisticated datasets; Microsoft PowerPoint to present concise insights

Preferred:

• Experience working with: Google Tag Manager, Google Looker/Data Studio, Qualtrics, Tableau and/or PowerBI
• Experience with SQL and/or Google BigQuery
• Experience working within Agile Methodologies
• Ability to produce clear, detailed, concise user-stories, acceptance criteria and artifacts
• Prior experience working within an enterprise-scale content management system
• Prior experience collaborating with vendors/agency to deliver against digital analytics work streams

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.