Developer - Customer Success AI

We’re looking for a Senior Developer within the Customer Success Org with AI (Artificial Intelligence) focus to join our Customer Success Operations team. You will become a specialist in our business domain and take the time to deeply understand our internal Customer Success AI goals. These would be inhouse created AI implementations primarily using Oracle Cloud Infrastructure GenAI/RAG functionality and Cohere LLM models, along with development integration with our internal instance of the NetSuite product. This role is for someone who wants to help design the architecture of new and integrated AI functionality within the Customer Success organization as well as drive and discuss clean software design. You care about quality as well as clean code, code reviews, and can understand the business need of key stakeholders withing the Customer Success Organization.In this role, you will have plenty of opportunities and room to innovate, become a better developer, and development leader through the use of Oracle Cloud infrastructure features/functionality, Cohere LLM, and NetSuite.

Career Level - IC3

Responsibilities
As a member of the Customer Success Operations team, you will:

• Architect and developer Artificial Intelligence (AI) features and integrations in close collaboration with other senior technical leaders in the team and business stakeholders
• Utilize the Oracle Cloud Infrastructure (OCI), GenAI, RAG, Cohere systems available to you to meet development goals
• Develop new tools as well as refine our existing tools to utilize new AI features/functionality
• Prompt Engineering: Utilize prompt engineering techniques to improve the accuracy and performance of language models. Develop strategies to optimize prompt design for specific applications and use cases.
• Deployment and Automation: Automate the testing and deployment processes of language models to production environments. Ensure smooth integration with existing systems and frameworks.
• Analyze complex requirements, collaborating closely with your technical product managers and other stakeholders.
• Define our work plan in our collaborative Agile planning tool (Jira).
• Contribute to the implementation and testing phase, personally and/or collaboratively with developers.
• Author and/or review technical documentation for new features, collaborating with Technical Writers.
• Perform other design, development tasks as required.

Qualifications

• 3 to 5 years of overall experience as a Software Developer
• 2+ years experience with Oracle Cloud Infrastructure (OCI)
• 1-2 years experience solutioning/developing of Artificial Intelligence (AI) solutions/integrations.
• Excellent verbal and written communication skills with a proven ability to communicate effectively across all levels of the organization internally and with customer executives.
• Experience in building and designing applications using Gen AI technologies & RAG.
• Familiarity with prompt engineering and other techniques to enhance language model accuracy.
• Familiarity with Oracle Cloud Infrastructure (OCI) and ability to build frameworks using OCI services.
• Utilize Oracle's product stack AI model development and deployment.
• Good knowledge of multiple programming languages such as Java, Perl or Python and Scripting such as Shell or Bash.
• Experience with NetSuite product desired.
• Great problem-solving skills and the ability to abstract functional requirements.
• Good understanding of software development lifecycle and planning tools, such as Jira.
• Intimate understanding of modern web applications and extensive experience with database-driven applications.
• Ability to learn new technologies quickly and function in a multi-dimensional / cross-functional team environment.
• Bachelor’s degree in Computer Science, Engineering, or Related Field.

About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer