Digital Data Analyst

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description
Samsonite Europe aims to provide a great online experience! Join the digital team and become part of an industry-leading luggage brand.

This is a position within our E-Commerce & Digital Marketing department. If you love creating data-driven decisions to drive an excellent customer experience for several Samsonite brands (Samsonite, American Tourister, Lipault, Gregory), we want you on our team! The role requires someone who is self-motivated with a cutting-edge attitude and loves data.

As a digital data analyst you will help our organization to make data-driven decisions the norm. You will create a culture that encourages critical thinking and curiosity and ensures that our decisions, from the tactical to the strategic, are always supported by data. You will relieve all the pains in the user journeys, maximize conversion and engagement rates across all our digital channels.

Reporting to the Digital Marketing Manager, you will be part of a young and dynamic Digital team and have the possibility to interact with many other departments as country teams or the Brand marketing teams.

Key Responsibilities
HELP US MAKE DATA-DRIVEN DECISIONS

• Work with business stakeholders and ensure that they can make data-driven decisions
• Translate business objectives into measurable KPIs both in the context of projects and for daily activities
• Make data transparent for your stakeholders to support their strategic decisions. Collect, analyze and visualize data within a digital omnichannel context
• Create and automate digital reporting and manage the quality of the data and reports
• Ensure continuous improvement of both the methodology and the dashboards and data themselves with a view to refining insights
• Train, support and advise business stakeholders on the preparation of simple digital analytics reports, the formulation of business requirements and the interpretation of digital analytics reports
• Always on the lookout for improvements and make recommendations in this respect
• Work closely with various internal teams to provide a coherent picture of the digital 'end-to-end' customer experience and the digital path the customer follows
• Proactively monitor data to identify pain points and suggest improvements
• Enable business stakeholders to analyze digital customer behavior across all digital touchpoints
• You aggregate and organize data from different sources (Google Analytics, search, advertising, big query, CRM, Salesforce, Content square etc.)

Applicants Should Ideally

• Have several years of experience in digital (customer) data analysis.
• Have knowledge/experience of digital marketing, e-commerce and e-care, including web analytics, social media and conversion marketing.
• Have experience with the use of analytical tools (Google analytics, Big Query, Datastudio, Similarweb, Salesforce, Content square...).
• Knowledge of tag management is a strong asset.
• Be fluent in PowerPoint and Excel and have a basic knowledge of web technologies.
• Have good analytical skills. You are a critical thinker and a good problem solver.
• Be a real team player who can work well with colleagues from different teams, both from a business and a more technical background.
• Have strong communication and presentation skills. You love to make data transparent for business and enjoy taking on less experienced colleagues.
• Be willing to further develop skills in a team-oriented, fast-changing environment.
• Be fluent in English (Dutch or French is an asset).
• Have the ability to multitask.
• Be intensely passionate to helping us grow our digital footprint.
• Embrace new, digital media technologies and capabilities
  Our offer

Next to this challenging role, we also offer a very attractive compensation package, including an excellent pension scheme, a competitive group insurance, lunch vouchers and extra holidays.

We are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

Travel is one of life’s greatest experiences. Are you ready to travel with us?
Great! Apply to this vacancy by clicking on below button and don't forget to upload your resume.

About The Team
Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What We Value
At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.